What happens to the allocation of your people when we apply process automation to your business model?

Typically most of an organisations people are engaged in either the delivery functions or the administration of a business. With a smaller proportion engaged in growth and strategy. We can view the allocation of human capital to functions in simplistic terms as in the below pyramid. 

                Traditional Business

When much of the delivery effort is automated requiring less people to be directly engaged, you can choose to reinvest that human capacity in growing the organisation.  This could be in the form of more resources in sales and marketing or focusing on more innovation and new markets. 

                   Digital Business

The platforms we employ are intended to augment your existing technology investment in core systems, which are refereed to as Systems of Record. These systems might be considered the crown jewels of your business operations. Given the criticality of these systems, no one wants to make changes on them too often. There is always a risk of change causing impacts to your business. 

The solution approach coined by the Gartner consultancy, is the Pace Layered Model. This is a system of layered applications that abstract data and functionality in a more useable and connected way.  This approach also allows change to occur faster and with less risk.

Pace layered architecture

This model allow us to use digital workflows across your systems of record to integrate all of the systems together. This is called systems of differentiation and is where you can differentiate your business in your markets by creating your unique digitally backed offering or tuning your business operations. Of course in the converged ecosystem the systems you leverage may not always be inside your organisation. Integration allows workflows between your systems and external systems as well. External systems could be from supplier and partners, government, customers, industry bodies or even training organisations. 

So where is it all headed? What sort of future are we building with all of this new digital capability? 

Technology convergence is already underway. The example of the mobile phone is the classic of our time. While digital cameras saw the end of a very profitable Kodak. Digital cameras themselves have fallen victim to technology convergence with the ever increasing quality and capability of mobile phone cameras.

Technology will continue to become imbedded in our daily lives. Integrated technology forming whole ecosystems will work in harmony with our daily lives fading into the background and becoming transparent. Our work and personal lives will be immersed in a complete digital experience that is personalised, predictive and immediate. 

The continued deployment and development of digital technology will be evolutionary. That said we can expect that digital experiences will free peoples time. If that time is reinvested in improvement and innovation, the rate of digital change will become exponential. Leading to  life-changing digital experiences, connecting and freeing people. It is this increasing rate of innovation that will lead to hyperconvergence of technology. This is where human experience and technology align to provide seamless digital experiences.